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DuTrac Focus Group: Questionnaire 1
Step
1
of
4
25%
Name
(Required)
First
Last
Email
(Required)
Information Search
Please answer the following questions based on the prompts provided. After each prompt, evaluate your experience and provide detailed information related to your experience.
Loan Rates
You are interested in purchasing a new car and want to check DuTrac Community Credit Union's current auto loan rates.
Were you able to find the information related to auto loan rates?
(Required)
Yes
No
Estimated Time Required to Complete Task
(Required)
Select an Option
Less than 5 minutes
5-10 minutes
More than 10 minutes
Ease of Task
(Required)
5
4
3
2
1
5 = Easy ... 1 = Difficult
Comments
Branch/ATM Locator
You need to visit a branch in order to deposit a check. Find the closest branch to your residential location. If you are located outside of Dubuque, Iowa, assume you reside in the downtown area.
Were you able to find a branch location closest to your residential location?
(Required)
Yes
No
Estimated Time Required to Complete Task
(Required)
Select an Option
Less than 5 minutes
5-10 minutes
More than 10 minutes
Ease of Task
(Required)
5
4
3
2
1
5 = Easy ... 1 = Difficult
Comments
Website Search Function
Using the website's search function, find information related to opening a new checking account at DuTrac Community Credit Union.
Were you able to find the information you were looking for?
(Required)
Yes
No
Estimated Time Required to Complete Task
(Required)
Select an Option
Less than 5 minutes
5-10 minutes
More than 10 minutes
Ease of Task
(Required)
5
4
3
2
1
5 = Easy ... 1 = Difficult
Comments
New Membership
A friend has referred you to open a checking and savings account at DuTrac Community Credit Union. Using the website, gather information on how to become a new member.
Were you able to find the information you were looking for?
(Required)
Yes
No
Estimated Time Required to Complete Task
(Required)
Select an Option
Less than 5 minutes
5-10 minutes
More than 10 minutes
Ease of Task
(Required)
5
4
3
2
1
5 = Easy ... 1 = Difficult
Comments
Website Information Quiz
What is the minimum balance required to open a Share Savings Account?
(Required)
If you are unable to find the information, enter N/A.
How many points in the Savasaurus Kids Club© are required to receive a frisbee?
(Required)
If you are unable to find the information, enter N/A.
What is the name of the LPL Financial Advisor?
(Required)
If you are unable to find the information, enter N/A.
What is the APR for the Choice Mastercard (Variable)?
(Required)
If you are unable to find the information, enter N/A.
What upcoming event on April 8, 2026 is advertised in the Winter Newsletter?
(Required)
If you are unable to find the information, enter N/A.
Overall Feedback
Overall Ease of Navigating Website
(Required)
Select an Option
5
4
3
2
1
5 = Easy to Use ... 1 = Difficult to Use
Menu System
(Required)
Select an Option
5
4
3
2
1
5 = Easy to Use ... 1 = Difficult to Use
Search Function
(Required)
Select an Option
5
4
3
2
1
5 = Easy to Use ... 1 = Difficult to Use
Areas of Strength
(Required)
What aspects of the website perform as you would expect and delivered you the information you were looking for with ease?
Areas of Weakness
(Required)
What aspects of the website did not perform as you would expect and possibly struggled to deliver you the information you were looking for?
Additional Comments
Would you recommend DuTrac Community Credit Union to a friend or family member?
(Required)
Select an Option
Yes
No
Based on your experience with the website in its current state, would you recommend DuTrac Community Credit Union to a friend or family member?
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